I've made a mistake! Can I cancel?
Each hilt is now made to order (unless stated), and crafted by our engineers in-house. We offer a 14-day cooling off period starting from the date the order is placed, should you change your mind. Unfortunately, if this period is exceeded, we cannot cancel the order, as the order pays for materials, the engineers time, and the appropriate finishing process. However, you can sell your commission, or we can on your behalf. Just let us know who the new buyer is, and have them reach out to our team.
Help! I need to change my address!
No worries! Let us know when possible (and ensure it is before your order is dispatched). Due to the way DHL makes us book changes, your order may be delayed around 2 working days, if a change of address is needed.
Can I return my item? How long do I have?
We can accept returns in the event of manufacturer fault, in which case we can happily issue you a return label. Please let us know within 28 days of delivery.
Please help! My item arrived damaged!
Even though it's extremely rare, this does happen from time to time; even with prestigious couriers, like DHL Express or FedEx. Simply reach out to us via email@example.com or the Contact Us page, with clear photos of the damage and the address label, and we will send out a replacement ASAP, free of charge.
Any other questions, visit the Contact Us page to reach out to us! It's manned between 9AM-4:30PM BST, Mon-Thurs.
*in the event of a large amount of enquires, please give us 24hrs-48hrs.